The GDPR’s “Right to be Forgotten,” also known as “The Right to Erasure,” has been hyped a great deal over the last couple of years. In fact, the Right to Erasure requires that personal information (PI) be securely deleted when requested by the individual - within 45 days - if no legal reasons require it to be kept, i.e. litigation or regulatory compliance. But what about PI collected or purchased that make up the massive marketing contact lists used for marketing campaigns etc.?
Companies continue to struggle with the ever-growing mountains of data flowing into and out of their systems. Gone are the days of manually filing a couple of hard-copy records per day. Now, information workers send and receive on the average 50 MB (or more) of data per day. The sheer data volume of employees must deal with cause numerous issues, including what data to keep and delete, how to secure sensitive data, ensuring data privacy for customers and employees, and providing accurate and streamlined litigation response.
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I am going to revisit a topic I have blogged about before, mostly because of the feedback I received at Microsoft Ignite last month (September) - that of records management versus information governance. To state the obvious up front; records management does not equal information governance and here is why.
Corporate records are usually retained and managed due to government and professional regulations. The vast majority of those corporate records are never searched, reviewed, or ever really looked at once they're filed away. These days, electronic records are a "store and forget it" process. So why do companies keep their records on expensive enterprise-class disk, or more recently, move them to expensive high performance cloud storage? It seems to me the real reason is the popular record management systems have always targeted existing high performance storage systems simply because that’s what organizations were buying and low cost cloud storage was not designed for records management functionality.